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Store Policy

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Thank you for shopping at VORZO! We are committed to providing you with high-quality clothing and a seamless shopping experience. Please read through our store policy to ensure a smooth process for all your orders.

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1. Product Information

  • We make every effort to ensure that all product descriptions, images, and specifications on our website are accurate. However, due to variations in monitor settings and product availability, there may be slight differences in the appearance or details of the items.

2. Ordering

  • By placing an order, you are agreeing to the terms outlined in this store policy and the accompanying terms of service.

  • You are responsible for providing accurate and complete information during the order process, including delivery address and payment details. Please double-check your information before finalizing your purchase.

3. Payment

  • We accept various payment methods, including credit and debit cards, PayPal, and other secure payment options.

  • Payment will be processed when your order is placed. If your payment is declined or fails, we will notify you and your order will not be processed until payment is successfully completed.

4. Shipping

  • We offer shipping to various places across the globe. All orders will be processed within 3 business days.

  • Delivery times may vary based on location, shipping method selected, and courier services.

  • Shipping fees will be calculated at checkout, depending on your location and chosen shipping method. We offer both standard and expedited shipping options.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number to monitor your package's progress.

  • If you experience any issues with tracking or delivery, please contact us at 2vorzo@gmail.com and we will assist you.

6. Returns & Exchanges

  • We want you to be completely satisfied with your purchase. If you are not happy with your clothing items, we offer returns or exchanges within 14 days from the date of delivery, subject to the following conditions:

    • The item must be unused, unworn, and in its original condition with all tags attached.

    • Custom or personalized items are not eligible for return or exchange.

  • To initiate a return or exchange, please contact our customer service team at 2vorzo@gmail.com. The customer is responsible for return shipping fees, unless the item is faulty or incorrect.

7. Refunds

  • Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Please note, it may take several business days for the refund to appear in your account, depending on your payment provider.

8. Cancellation Policy

  • If you wish to cancel an order, please contact us within 24 hours of placing the order to ensure the cancellation can be processed before shipment.

  • If your cancellation request is received after the order has shipped, you will need to follow our Return Policy for returns and exchanges.

9. Damaged or Incorrect Items

  • If you receive an item that is damaged or incorrect, please notify us immediately. We will provide a return shipping label and either refund or replace the item at no additional cost to you.

10. Privacy & Security

  • Your privacy is important to us. We use secure encryption methods to protect your personal information. We will never sell, trade, or share your data with third parties, except as necessary to complete your order (e.g., shipping companies)

11. Custom Orders

  • Custom and personalized items are made specifically for you and are non-returnable, non-refundable, and cannot be canceled once the order is placed.

12. Changes to Store Policy

  • We reserve the right to modify our store policy at any time. Any changes will be posted on this page, and the updated policy will be effective as soon as it is published.

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